Refund & Cancellation Policy

Dreams Voyage Cancellation and Refund Policy

Travel plans can change. This policy explains how to cancel or reschedule your excursion and when a refund is available.

1. Free cancellation before departure

• You may cancel a standard day excursion without a cancellation fee by contacting us at least 24 hours before the confirmed departure time.
• If you have paid a deposit for the excursion, it will be refunded in full when cancellation is requested within this deadline.
• You may also request a change of date at least 24 hours before departure without a rescheduling fee. The new date is subject to availability.

2. How to cancel or change your booking

Contact our team through WhatsApp at +201015575022. Include your booking name, excursion, and travel date, and tell us whether you wish to cancel or reschedule.

Your coordinator will confirm receipt and explain the next steps. If departure is less than 24 hours away, contact us as soon as possible so we can review your request. The free cancellation terms above apply to requests made at least 24 hours in advance.

3. Cancellations due to weather or marine restrictions

If a marine excursion, including a Ras Mohammed or Tiran Island cruise, is cancelled because the relevant Egyptian authorities suspend operations due to strong winds or rough seas, you may choose:

• A change to another available date without a rescheduling fee; or
• A 100% refund of the amount paid to Dreams Voyage for the cancelled excursion, without deductions.

If no payment has been made, there is no refund to process and no cancellation charge in these circumstances.

4. Bookings with an advance deposit

Where an excursion requires a deposit, that deposit is fully refundable if you cancel at least 24 hours before the confirmed departure time. It is also fully refundable if the operator cancels the excursion because of weather conditions.

5. Refund arrangements

Our team will confirm the refundable amount and arrange the return of any eligible payment with you. Processing time depends on the payment method and, where applicable, the bank or payment provider.

6. Contact us

For cancellation, rescheduling, or refund enquiries, contact us through WhatsApp or email info@dreamsvoyage.com.