Privacy Policy

Dreams Voyage Privacy Policy

This policy explains how Dreams Voyage handles personal information when you visit dreamsvoyage.com, contact our team, request an excursion, or submit a review.

1. Who is responsible for your information?

Dreams Voyage operates in Sharm El Sheikh, South Sinai, Egypt.

• Legal operator: [ Dreams Voyage ]
• Business address: [ Old Market, Sharm El Sheikh, South Sinai, Egypt ]
• Privacy contact: info@dreamsvoyage.com

2. Information we collect

• Details you provide when contacting us, such as your name, telephone or WhatsApp number, email address, and messages.
• Booking information, including the selected excursion, travel date, participant numbers, children’s ages where relevant, and optional activities.
• Your hotel name, pickup location, and room number if needed to coordinate your transfer.
• Special requests you choose to share. Please provide only information necessary to arrange your trip.
• Review submissions, including your chosen display name, rating, comment, and email address if supplied.
• Technical information generated by website visits, such as server logs, browser and device information, and analytics data about pages viewed and interactions.

3. Why we use your information

We use booking and contact details to answer enquiries, check availability, arrange excursions and transfers, provide booking updates, and handle changes or complaints. Review information is used to manage and display traveller feedback. Technical data helps us maintain website security and understand how visitors use the site.

Where applicable, processing is based on taking steps at your request before a booking, performing the booking agreement, meeting legal obligations, or legitimate interests such as service administration and security. Where consent is required, it must be obtained separately; simply visiting this page does not constitute consent.

4. Promotional messages

We use customer contact details to follow up on bookings and may also use them to send excursion offers through WhatsApp or email, where permitted by applicable law. Where marketing consent is required, we must obtain it separately; making a booking does not automatically provide that consent.

You can ask us to stop promotional messages at any time by replying “STOP” on WhatsApp or contacting info@dreamsvoyage.com. Opting out of offers does not prevent us from sending necessary updates about an active booking.

5. Who may receive your information?

Relevant booking details may be shared with drivers, guides, boat operators, and other suppliers involved in delivering your selected excursion. Technical service providers supporting our website, hosting, email, and analytics may also process information as part of their services. Information may be disclosed where required by law.

We do not sell or rent your personal information to marketing brokers.

6. Cookies and Google Analytics

Our website uses Google Analytics to understand visits, pages viewed, and interactions. Depending on its configuration and your browser settings, Google Analytics may use cookies or similar identifiers and process technical and usage information.

You can manage cookies through your browser. Blocking cookies may affect some website functions. Browser controls are not a substitute for obtaining consent where the law requires it.

Learn more about Google’s privacy practices and the Google Analytics browser opt-out tool.

7. WhatsApp, external services, and payments

When you contact us through WhatsApp, your messages and account information are also handled by WhatsApp under its own privacy policy. Other external websites linked from our site have their own data practices.

Our standard booking process uses payment on the day. Please do not send card numbers, security codes, banking passwords, or payment credentials through booking forms, email, or WhatsApp. If you pay by card through a separate payment provider, that provider’s privacy terms apply to its processing.

8. Reviews and children’s information

A review you submit may be displayed publicly with your chosen display name, rating, and comment. Avoid including telephone numbers, room numbers, or other private details in your review. Your submitted review email is not intended for public display.

Bookings involving children should be made by a parent, guardian, or authorised adult. Provide only the details needed to arrange participation, applicable child rates, and transfers.

9. Retention, security, and international processing

Booking and correspondence records are retained according to the needs of the reservation, customer support, applicable recordkeeping requirements, and any unresolved dispute. Public reviews may remain available while published. Technical and analytics information follows the retention settings of the relevant systems.

Reasonable technical and organisational safeguards are used to protect information, but no online service can guarantee absolute security.

Our business operates in Egypt, and external providers may process information in other countries. Applicable requirements for international data transfers must be respected. Contact us if you need details about providers or processing locations relevant to your information.

10. Your privacy rights

Depending on the law applicable to your information, you may request access, correction, deletion, restriction of processing, or a portable copy, and may object to certain processing. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. These rights may be subject to legal exceptions.

Send your request to info@dreamsvoyage.com. We may need to verify your identity before responding. Where applicable, you may also complain to the competent data protection authority.

11. Changes to this policy

We may update this policy when our services or data practices change. The revision date will appear at the top of this page.